Free credits
Every new account starts with 500 free credits — no card required. You are charged only if you choose to buy a credit pack. If you never buy one, you are never billed.
Billing
- Paid plans are billed in advance for the chosen cycle (monthly or annual), plus applicable GST. A GST invoice is emailed for every payment.
- Plans renew automatically at the end of each cycle unless cancelled before the renewal date.
Cancellation
- You can cancel renewal at any time from your dashboard or by emailing customer.relations@merciglobal.com.
- On cancellation your plan stays active until the end of the current paid period; it is not renewed thereafter.
Refunds
- 7-day money-back: if you are not satisfied with a first-time paid subscription, write to us within 7 days of that payment and we will refund it in full.
- Renewals, and time already used on a plan, are generally non-refundable. We may make fair, pro-rata exceptions for verified billing errors or service issues on our side.
- Charges from your own connected third-party providers (for example, your AI platform/API usage) are billed by those providers and are outside our refunds.
How to request a refund
Email customer.relations@merciglobal.com from your registered address with your account email and the transaction reference. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
Contact
Merciglobal Systems Pvt Ltd · customer.relations@merciglobal.com