What data we store
When you connect your Facebook Page or Instagram account to AIFlow, we store:
- Your Page ID, Page name, and Instagram Business Account ID
- Access tokens used to publish content and manage messages/comments on your behalf
- Content you’ve created or scheduled through AIFlow (captions, media references, post history)
- Basic profile information returned by the Facebook/Instagram Graph API during connection
How to request deletion
You can request deletion of your AIFlow data in any of the following ways:
1. Disconnect directly in AIFlow
Go to Settings → Connected Accounts inside your AIFlow dashboard and click Disconnect next to the relevant Facebook Page or Instagram account. This immediately revokes our stored access token and removes the associated connection data from our systems.
2. Email request
Send a request to customer.relations@merciglobal.com with the subject line “Data Deletion Request,” including the email address associated with your AIFlow account and the name of the connected Page/Instagram account. We will confirm and complete the deletion within 7 business days.
3. Facebook/Instagram app removal
You can also revoke AIFlow’s access directly from your Facebook account: go to Facebook Settings → Business Integrations (or Settings → Apps and Websites), find AIFlow, and click Remove. This automatically invalidates the access tokens on Meta’s side; for full data deletion from our servers, please also follow option 1 or 2 above.
What happens after a deletion request
Once a deletion request is processed:
- All stored access tokens for the disconnected account are revoked and deleted
- Cached profile and Page/Instagram metadata associated with that connection is deleted
- Previously published content remains live on your Facebook/Instagram account (we do not delete content already posted to your Page or profile) unless you separately request its removal through Facebook/Instagram directly
- Billing and transaction records may be retained as required by Indian tax and accounting law, but will no longer be linked to any active social media connection
Contact
For any questions about this process, contact customer.relations@merciglobal.com.
Merciglobal Systems Pvt Ltd — Surat, Gujarat, India